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  • Preston Office
    1a Chapel Street Winckley Square PR1 8BU
  • Clitheroe Office
    21 Church Street Clitheroe BB7 2DG
  • Lancaster Office
    21 Castle Hill Lancaster LA1 1YN
  • Kendal Office
    Bridge Mills, Stramongate Kendal LA9 4BD
  • Garstang Office
    Cherestanc Square, Rope Walk Garstang Preston PR3 1EF

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ODR Platform

Under the ODR Regulation, the European Commission will establish a European Online Dispute Resolution platform (ODR platform)

The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and have subsequently had a problem with that online purchase.

It allows consumers to submit their contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union.

The ODR platform transmits disputes only to ADR bodies who are included in the national lists of ADR bodies that comply with the binding quality requirements established by the ADR Directive.

Access the ODR here: www.ec.europa.eu/consumers/odr

Our Address:  www.harrison-drury.com

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Manage your privacy

How we handle your personal data

The General Data Protection Regulation (GDPR) gives you more control over how companies like ours use your personal information and makes it quicker and easier for you to check and update the information we hold about you.

As part of our service to you, we will continue to collect, use, store and share your data safely and securely. This doesn’t require any action on your part.

For more detailed information view our Privacy Hub